The Flooring Guys

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Having been started by a local flooring installer, we are a family owned small business that selects products not based on a national sales plan but products we personally believe in and have used in our own households. We staff knowledgeable individuals with the experience to better understand the products we are selling and who take the time to get to know our customers wants and needs. Shop local and call us today for your FREE estimate! Angie's List 5% Discount is off of materials. Additional contact name - Tasha Millard. Additional email - tasha.millard@theflooringguysdsm.com.

Business highlights

13 years of trusted experience

Services we offer

Flooring Sales and Service, Tile, Carpet, Hardwood, Laminate, Luxury Vinyl Plank and Tile, Sand and Refinishing, Installation of Flooring Products

Services we don't offer

Epoxy Floor Coating, Trim Work, Commercial Flooring, Asbestos Removal, Bamboo

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects


Reviews

4.8110 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
7%
3
1%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 1-25 of 110 reviews

Meghan K.
01/2023
5.0
flooring contractor
  + -1 more
The experience was great! David called right away to set up the quote. It was an insurance claim and he was extremely helpful throughtout that process. Once the product arrived we were put on the schedule immediately. His team worked hard and installed them in one day. They cleaned as they worked and were professional. The floors look beautiful! Thank you for your hardwork!
Description of Work: Vinyl Plank Install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Ralia B.
12/2022
5.0
flooring contractor
  + -1 more
Great! Made great recommendations at a reasonable price and timeline.
Description of Work: Replaced entire first floor
Rating CategoryRating out of 5
Yes, I recommend this pro
$7,500

Jan K.
01/2022
5.0
carpet installation, hardwood floor
  + 0 more
The Flooring Guys are absolutely wonderful! Sean, the owner, was very helpful. I know I will be using them again for future projects. I highly recommend! The Flooring Guys crew did a very good job, cleaned up after themselves
Description of Work: Kitchen Floor was installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael G.
06/2021
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
They are amazing guys to work with and they do fantastic work! I will be telling everyone if they need floors or carpet in their house give these guys a call!
Description of Work: Had new LVP put in on the main floor of the house!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

R W.
10/2020
5.0
carpet installation
  + -1 more
In store we described what we were wanting and our price range. We were shown samples in that price range and the samples shown to us were exactly what we were looking for. The installer’s were on time and stuck to the job, there was no messing around including moving our large furniture and washer and dryer. They did a professional installation. We made a small change in what we wanted to have done and the end price was still close to the original quote.
Description of Work: Carpet, pad, LVP

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

karl A.
09/2020
1.0
carpet installation, ceramic tile
  + 0 more
Stopped by store and found a lovely tile. We were told that the installer would call to come out to measure, order and install tile. They never called, we never heard from them. It has been over two weeks and nothing. No call to set up anything or to explain delay.
Description of Work: lay new tile around fireplace

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Michele L.
05/2020
5.0
flooring contractor, hardwood floor, remodeling
  + 1 more
The Flooring Guys are absolutely wonderful! Sean, the owner, went out of his way to insure everything was perfect. He even helped with some non-flooring issues! You can tell that he and his crew truly care about the customer! I know I will be using them again for future projects. I highly recommend!
Description of Work: wood floor install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary G.
01/2020
5.0
flooring contractor, hardwood floor
  + 0 more
They did a beautiful job! The workers were professional and very knowledgeable. The work was done on time and for the price quoted.
Description of Work: They sanded and refinished my hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Jean M.
12/2018
5.0
carpet installation, flooring contractor
  + 0 more
The service was excellent from start to finish! The person helping us (Tasha) was extremely helpful and very knowledgeable about the products! The installers arrived as expected and completed the job quickly and efficiently. The carpet looks and feels great! We are completely satisfied with this experience and will recommend them to all our friends and family!
Description of Work: Family room carpet and pad was purchased and installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Flooring Guys
[Member Name Removed], We value your feed back! Thank you so much for taking the time to review our company and share your experience!

Tammy F.
11/2018
5.0
flooring contractor
  + -1 more
First, sales associate was so pleasant and fun to work with. I changed my mind so many times. She was always there reassuring me it was OK because flooring is a major purchase and one that can't just be exchanged. She wanted me to bee happy. The installers were passionate and precise worth their work. They definitely take pride in a job well done. Lastly, I've had the flooring over a month. No problems. We LOVE It! Thank you, Flooring Guys!
Description of Work: Wood vinyl plank flooring first floor of home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Todd D.
05/2018
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
We sold our home and downsized back to our prior home which was rented out for the last 8 years. We had to coordinate the closing on our home, having the renters move out, and the moving company moving our large items to the new home while the flooring could get done before moving our belongings into the home. We had last minute change of timing and the Flooring Guys changed their schedule to accommodate us. Also, Sean at the Flooring Guys went out of his way to meet with us before store hours to educate us on the different carpets and wood floors and explained to us how it was done so a lot of detail which was why we choose the Flooring Guys. We would use them again and recommend to anyone.
Description of Work: Replaced the flooring in the entire house which included the main floor, 2nd story, and finished basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas D.
04/2018
4.0
ceramic tile
  + -1 more
completed with just a couple hiccups they worked through
Description of Work: back splash and tile around tub

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,000

cliff S.
01/2018
5.0
flooring contractor, hardwood floor
  + 0 more
they were prompt and on time. they finished as promised instead of skipping days i.e. the stayed until finished. they not only did the floor but put the heavy items back in place. definitely would hire again.
Description of Work: install a new wood floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Lori C.
12/2017
5.0
flooring contractor
  + -1 more
I'm very happy with the final results. I love the new floor!
Description of Work: Put vinyl plank flooring in 3 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

kelly N.
07/2017
5.0
flooring contractor
  + -1 more
The Flooring Guys crew did a very good job, cleaned up after themselves, and were perfect gentlemen to the staff they worked around from our company.
Description of Work: Laying down carpet tile in newly remodeled area of our building.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kieth H.
06/2017
5.0
flooring contractor
  + -1 more
Installation went quick and smoothly.
Description of Work: Had vylin planks installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Marvella H.
03/2017
5.0
carpet installation, flooring contractor
  + 0 more
It was a good experience Tasha was easy to work with, even though my son did all running around and left the decision up to me. It was a good job . The installer were great professional, clean and courteous. They work so hard. I want them to get a good review.
Description of Work: We carpeted the whole basement and it looks great.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Richelle S.
12/2016
5.0
flooring contractor, remodeling
  + 0 more
Absolutely love the floor, started with just dining room, and living room as well as bathroom. Loved it so much finished the main floor with it. Excellent service, very prompt and responsive.
Description of Work: Flooring done, Luxury Vinyl Tile in living room, dining room, entry way, bathroom and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew M.
11/2016
5.0
carpet installation, flooring contractor
  + 0 more
Showed up on time. Completed work ahead of schedule. Totally happy.
Description of Work: Re carpeting townhome.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Tad O.
09/2016
5.0
carpet installation, flooring contractor
  + 0 more
Sean was very helpful and knowledgeable. They installed the new carpet while we were away on vacation. My wife and I were very happy with how everything turned out.
Description of Work: Replaced carpet and padding in the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Debra S.
04/2016
5.0
ceramic tile, flooring contractor, hardwood floor
  + 1 more
We previously had vinyl flooring in our laundry and connecting mud room that we wanted to update to ceramic tile. The two areas were a combined 144 sf area. The installers arrived day 1 as scheduled, asked us which direction we preferred to have the tile installed and proceeded to install. They were very courteous and quiet the whole time. Day 2 the installers put the grout down and wiped up all the dust before giving us instructions for how long to stay off the tile. The job went very quick and the tile looks great! I would definitely recommend and refer friends/neighbors to contact The Flooring Guys for their flooring projects.
Description of Work: Installed tile in laundry room and mud room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Matt B.
03/2016
1.0
hardwood floor
  + -1 more
We were required to put several thousand down in advance on a credit card. They hired a subcontractor who left the doors of the house open during a rain storm. The company did not return our calls about the rain damage for several days and, after the subcontractor worked to fix their mistake, the company charged our credit card--without our authorization--for what they claimed was the remainder of the work. It has been over six months and, to date, the company has never provided us with an invoice, bill, credit card receipt, etc. The subcontractor who performed the work was responsive, apologetic and professional--however, the same cannot be said for the Flooring Guys.
Description of Work: The provider was hired to refinish the hardwood floors on the ground floor of our house.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$5,000

Margie K.
11/2015
5.0
carpet installation, flooring contractor
  + 0 more
They showed up on time and they had to piece together three sections of carpeting. They cleaned up after they were finished and the carpeting looks great!
Description of Work: Replaced carpet in an area that had been cut out..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ann V.
10/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
We originally had several weeks to get ready for these floors to be done. Flooring Guys had an immediate opening so we grabbed it and suddenly we had to clear out two girls' bedrooms in a couple days! AND this coincided with a family trip so we would not be home while the work was being done. Flooring Guys were very professional and responsive and worked around our crazy schedule. I received calls about the work details and they were very respectful of our needs while we were mostly not around. The floors are BEAUTIFUL! Absolutely perfectly done.
Description of Work: We had two bedrooms in our 1937 home with oak flooring that had been under carpet for many, many years prior to us moving in. Flooring Guys refinished both bedrooms, staining them to match the finished oak flooring in the hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Kathleen L.
09/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Excellent from first call and visit, to the arrival of the installation crew who moved furniture as well as removed the carpet, padding, etc and installed and cleaned up beautifully in less than 2 days. They were respectful, responsive, and worked together well. All refuse was removed from the sight, and except for the beautiful new floor, you never would have known workers had been to my house. I plan to have them back to do my upstairs next.
Description of Work: Replaced approximately 1,000 square feet of carpet with hardwood.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Contact information

3296 NW Prairie Ln, Des Moines, IA 50313

http://www.theflooringguysdsm.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
C120391
Trade License Locale
IA
Trade License Authority
Iowa Division of Labor
Trade License Expiration
08/19/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.



FAQ

The Flooring Guys is currently rated 4.8 overall out of 5.

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

The Flooring Guys accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, The Flooring Guys offers free project estimates.
No, The Flooring Guys does not offer eco-friendly accreditations.
Yes, The Flooring Guys offers a 5% senior discount.
No, The Flooring Guys does not offer emergency services.
Yes, The Flooring Guys offers warranties.
The Flooring Guys offers the following services: Flooring Sales and Service, Tile, Carpet, Hardwood, Laminate, Luxury Vinyl Plank and Tile, Sand and Refinishing, Installation of Flooring Products
Epoxy Floor Coating, Trim Work, Commercial Flooring, Asbestos Removal, Bamboo

Contact information

3296 NW Prairie Ln, Des Moines, IA 50313

http://www.theflooringguysdsm.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM