Service Legends

We had a terrific experience with Service Legends today!
The customer service gal I spoke with on the phone this morning was extremely helpful and cheery, and they called exactly when they were supposed to and notified me when my tech would be there.
Eddie was super friendly, patient, and thoroughly explained everything to me. He went above and beyond our expectations with the tune-up. He was respectful of our house and put on shoe covers, and cleaned up after the work was done. Upon his departure, he shook my hand- what a great impression!

Thanks to everyone who was so helpful today- you truly did live up to the name.

1856$ to replace six smoke detectors or 2x the high national average. no real breakdown of the bill. tech didn't have detectors on hand but was informed of the count prior to the trip. it added two hours to the job.

I didn't appreciate the implication that I didn't care for safety of my renters or trying to avoid building code.

Hope this helps someone avoid their services.

We have had quite an experience with this company. Air conditioner unit that was sold to us has never been able to keep up. Each year they had to come out to "calibrate" the system. After complaining that this was every year, they blamed it on our insulation and ducts. We had our insulation level checked by Mid American and all was good but Service Legends said it was insufficient so we paid them over 3k to have more done. This year when we turned it on, nothing. Called and they came out and quoted us 2200.00 to replace a line they said had worn through from rubbing due to the vibration from the heat pump. When they sent us the quote and the pictures we noticed that the hole was perfectly round like a screw hole. Tried to call many times to talk so someone - took about 5 calls - no return calls even though we were told each time they would call back. I finally called and stated that I would call back every hour until someone called me. One hour later I got a call. Tanis, their employee, stated that he called and left messages but when I checked our phones and our call log with our provider - no record. He said "well, this is a he said she said situation". He went on to say that this perfectly round hole was wear and tear. Also let me know that the technician misquoted the repair and it should be about $1500.00 not $2200.00. Service Legends had come out to service our unit in February as we were part of their Service club members for 20 per month. Note that a few years before when they came out to service the Technician left a wire undone and the unit caught fire and another time they came out and said that they had installed the unit too low to the ground and had to raise it to be in code. They did - but that should have been done when installed. So, we called someone else to come out for this AC issue and without telling them the story they stated that someone had screwed into the line when replacing the cover. Since these are the only folks to service our unit it kinda seems obvious who
Did that. It was repaired by the other company for $840.00 -600 of that charge was the Freon. So - buyer beware and be ready for constant issues and concerns. There is even more to our experience but we will just leave these highlights for you. We called them again to let them know what had happened and were promised a call back and that this is not how they do business but that was two weeks ago and still no call or voice message - no responses - nothing. BTW, our AC still does not keep up.

Sales only with these folks.
I had a new a/c unit installed in 2021 and its froze up every year since. has had numerous leaks 'fixed'. Also had a water installed by these folks, now have a leak. Someone quoted me a price for fixing my entire plumbing system and were VERY concerned about my drains in my sink being old and possibly leaky, but didnt spot the leak they came to look at. They didnt have tools or time to fix the obvious leak i had to point out, but would happily schedule my water main and drains be replaced for thousands.

look elesewhere folks. Im sure ill have to pay again to have someone else actually fix my issues. what a waste of money.

I find it interesting that a company that services and is listed as a dealer for Goodman furnaces did not know that Goodman does not require yearly maintenance on it's warranty. Technician said no warranty on party because there was no record of yearly maintenance. I called Goodman and the customer service rep and verified my 10 year warranty was valid and did not require yearly maintenance, plus the parts that were being replace were not something anyone would have checked with a maintenance plan... I understand that many furnace manufacturers do require yearly maintenance in order for part warranties to be valid, but I would expect Service Legends to know who does and who doesn't require that. The technician blamed the lack of knowledge on the parts guys. Know your warranty!

Do not use Service Legends! Waited all day for them to call when my furnace went out and it ended up being too late because they gave more attention to their precious membership program- I guess it doesn't matter if someone is freezing to death! So much for what they say on their website and so much for integrity and having a business conscience!

They replaced a 40 gal. water heater for me at a rental place and over charged like you wouldn't believe!! First, told me a 60 gal. and 40 gal. we're the same price so recommended I put in a 60 gal. I agreed but then told me it was an extra $200 for labor to change the vents. I complained and they reduced the price by the $200. However, the end bill was $6,895.08. I just found out that another company only charged $2,375.00 for the exact same thing in the same type of home 10 months earlier. Only call them if you want to be ripped off!!

Alex was great and extremely helpful and informative. He was honest about the charges vs competitors and quality of work vs competitors. He went above and beyond to get us a price we felt comfortable with. The reason the rating is 2 stars is because of everything that came after our great interactions with Alex. First, we were told it would be a two day install. We were told we would have cold air by the end of day 1. But due to them installing faulty equipment (bad motherboard which per the tech is apparently happening all the time with these units) they did not have anything running day one. If this is a common issue why are you not bringing a spare motherboard to jobs just in case? Tech said they have a bunch of brand new in box motherboards at the shop, so that's just poor judgment and management on their part. With 2 toddlers we had to spend yet another night out of our home due to the heat that we were given a commitment would be solved that day. The next and far more irritating issue, due to the techs not being able to get ductwork into a room which was part of the initial quote and we paid a premium cost for we had to re-work the agreement. Now this is fine, sometimes things don't work out, however, when they don't I expect a company to honor the initial agreement pricing and not change pricing after the work is completed. We were told that due to a discount we were given on the package (10%), we would be receiving 1k less back than what we were quoted initially for that addition. So essentially they are admitting that either A. They were overcharging us by 1k for that addition or B. They are penalizing us for them not being able to complete the job they committed to. They essentially removed the entire discount which was the only reason we signed off on the initial deal in the first place. This did not come from Alex, but from his manager. If this is what management thinks is acceptable customer service, then that is a very sad leadership mentality of "Let's take advantage once they're past the point of no return".
The A/C is running, we have completely new system in our home including a new furnace. Alex was kind, worked hard to make things work for us initially and what happened was out of his hands after the install sadly..... We received a 10% discount based off the numbers from the initial quote vs the discounted quote. If they needed to keep the discounted portion of the cost of the additional ductwork, they should have kept a little over $200. Instead they kept $1k. The management team took advantage of us after the install was complete and for the extreme price we paid for everything I feel very disappointed in our overall experience. Thank you Alex, you were great. I wish I could say the same about your company's business practices.

They came out quickly when I needed to get a quote for a new furnace and AC and Dakota came out. He was super professional and made sure to explain everything. However I never got any follow up on the following Monday when he had said he would follow up. I'm not sure if anything happened, but it was such an urgent matter (cracked heat exchanger) I ended up going with another company. I was really happy with the rep when he was out, but not happy with the follow up.

18 months ago Service Legends installed a new furnace and air conditioning unit in our house. The Capacitor went out this Spring in 90Degree weather. They sell you on the warranty of the HVAC system but have no intention of servicing it unless you pay extortion money for a service contract or an emergency visit. When they figure out that you aren't going to pay for normal customer service they call you back to try to recapture your money by saying something opened up after I found a legitimate business to fix it.
Initially they give you a year of the service contract at no additional cost. The guy shows up and does the service call as you take a day off work. He shows my wife a picture of a lot of mold in the duct work by the humidifier and tells her it will be $200 to clean it. She asked me and I said don't do anything I will look at it. There was a Q. tip amount in that duct. The picture wasn't of our system. So the service contract is permission to extract more money out of you. How this company gets away with this marketing scheme is beyond me? It was well worth the $200 to an independent company to get them out of our home.